Can I pay my freelancer directly?
No. To ensure safety, accountability, and support, all payments must be processed through Task Heroes. Off-platform payments violate our terms of service.
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How do I leave my freelancer a tip?
After the order is completed, you’ll be prompted to rate the freelancer and can leave a tip as a thank-you gesture.
How can I tell if a freelancer is online or offline?
You’ll see a green dot next to the freelancer’s profile picture when they’re online. If it’s grey or shows “away,” they’re currently offline or temporarily unavailable.
Where is my order?
Log in and check your dashboard for real-time order progress. If there are delays, you can message the freelancer directly for updates.
Is my personal information safe?
Yes, we take data security seriously. Your personal information is encrypted and protected according to industry-standard protocols. We never share your data without consent.
How much can I tip my freelancer?
Tips can range from a small token of appreciation to a generous bonus. You’ll see suggested amounts or you can enter a custom figure.