How can I tell if a freelancer is online or offline?
You’ll see a green dot next to the freelancer’s profile picture when they’re online. If it’s grey or shows “away,” they’re currently offline or temporarily unavailable.
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What does my online status mean?
Your online status shows whether you're actively available to respond. Green means you're online, grey means you're offline, and “away” means you’re temporarily unavailable.
How do I leave my freelancer a tip?
After the order is completed, you’ll be prompted to rate the freelancer and can leave a tip as a thank-you gesture.
Is my personal information safe?
Yes, we take data security seriously. Your personal information is encrypted and protected according to industry-standard protocols. We never share your data without consent.
Can I pay my freelancer directly?
No. To ensure safety, accountability, and support, all payments must be processed through Task Heroes. Off-platform payments violate our terms of service.
How much can I tip my freelancer?
Tips can range from a small token of appreciation to a generous bonus. You’ll see suggested amounts or you can enter a custom figure.