How do I use a promo code?
On the checkout page, enter your promo code in the designated field before completing payment. The discount will apply automatically if valid.
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What is commercial use?
Commercial use refers to the right to use a delivered product for business, marketing, or promotional purposes. Be sure to clarify rights before ordering.
Can I withdraw money from my Task Heroes account?
Clients cannot withdraw unused balance or credits. These can only be used to purchase services on the platform.
Is my personal information safe?
Absolutely. We use industry-standard encryption and privacy protocols to safeguard your data. Your payment info and personal details remain secure at all times.
How do I cancel my order?
Go to the order page and use the “Resolution Center” to request a cancellation. If unresolved, our support team will step in to help.
Do I own what is delivered to me?
Yes—once you mark the order complete and no usage restrictions were set by the freelancer, the work is yours. For commercial use, confirm it’s included in your package.