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• Can I withdraw money from my Task Heroes account?

  Clients cannot withdraw unused balance or credits. These can only be used to purchase services on the platform.

• What kind of information will Task Heroes never ask me to provide?

  We will never ask for your password, credit card details outside the platform, or personal identification via messages. Always verify official communication comes from Task Heroes domains.

• How can I tell if a freelancer is online or offline?

  You’ll see a green dot next to the freelancer’s profile picture when they’re online. If it’s grey or shows “away,” they’re currently offline or temporarily unavailable.

• What are Gig Extras and Gig Multiples?

  Extras are add-on services (e.g., faster delivery, extra revisions), and Multiples allow you to order the same service in bulk—for example, ordering 5 logo variations instead of 1.

• Is my personal information safe?

  Absolutely. We use industry-standard encryption and privacy protocols to safeguard your data. Your payment info and personal details remain secure at all times.